Service
Agentic CommerceReadiness
AI agents no longer just recommend products, they buy on the user's behalf. We make your products discoverable, understandable and purchasable for ChatGPT, Gemini, Copilot and marketplace agents.
Why now
The discovery layer of shopping is moving from people to agents
This is no longer a forecast but a measured reality. Between late 2025 and 2026, OpenAI Instant Checkout, the Universal Commerce Protocol from Google and Shopify, Microsoft Copilot Checkout, Amazon Alexa for Shopping, the Visa Trusted Agent Protocol and Mastercard Agent Pay went live one after another. The infrastructure of agent commerce is in place.
The marketplace side has started too: Trendyol announced an AI agent platform producing more than 500 million decisions a day, along with its own open-source language model. The large majority of sellers and brands, meanwhile, are not ready.
When an agent answers "find me something within budget, delivered in two days, easy to return", it does not look at your visual design. It looks at whether your product data is complete, whether your policies are machine readable and whether your checkout is open to agents. A brand that fails those conditions simply does not appear in that answer.
Just as SEO was born when Google became the discovery channel, a new discipline is being born now that agents are becoming the buying channel. Known in the industry as Agentic Commerce Optimization, it is now an inseparable part of e-commerce strategy.
Definition
What is agentic commerce?
Agentic commerce is a shopping model in which an AI agent discovers, compares and completes payment on the user's behalf, within predefined authority and spending limits.
| Model | Who discovers | Who decides | Who pays |
|---|---|---|---|
| Traditional e-commerce | Human | Human | Human |
| Conversational commerce | AI suggests | Human | Human |
| Agentic commerce | AI | AI (within authority) | AI (via token) |
The shift is an automation curve: a different level of autonomy is optimal for each product category and consumer context. In fast-moving consumer goods an agent can act fully autonomously, while for high-value or personal products human approval stays part of the process. Sound preparation starts with knowing which level you target in each category.
Relationship with AX
Being understood and being purchasable are two jobs
Agent Experience (AX)
Answers the question "do AI agents understand my brand?" Entity clarity, machine interpretability of content structure, and the source and citation layer fall within this service.
Agentic Commerce Readiness
Answers the question "can AI agents buy from my brand?" Product feeds, structured commercial data, checkout and payment protocols, and measurement of agent-driven revenue fall within this service.
AX establishes visibility and comprehension; Agentic Commerce Readiness turns that foundation into transactions. For brands selling online the two services form a single transformation programme.
Methodology
The four-layer readiness model
For an e-commerce stack to be chosen by autonomous decision-makers, four layers have to work together. We audit, build and monitor them in order.
The problem: if your products are not in the agents' data pool, you appear in no answer.
Every agent platform sources product data differently. ChatGPT works through structured feeds aligned with the Agentic Commerce Protocol. Gemini and AI Mode rely on Merchant Center and the Shopping Graph. Perplexity works through web crawling and its own merchant programme. Amazon's agent weighs in-marketplace catalogue, A+ content, reviews and logistics signals.
- Access audit for AI crawlers: a deliberate policy at
robots.txtand CDN level for GPTBot, ClaudeBot, PerplexityBot, OAI-SearchBot and Google-Extended llms.txtsetup pointing to product and policy sources- Merchant Center feed health and attribute enrichment
- ACP-compatible feed extension and incremental update infrastructure
- Server-side rendering of product pages, so all product information is reachable without JavaScript
- Citation layer: agents look not only at a seller's own claims but at consensus in independent sources. This layer runs jointly with AX.
Output: discoverability report per channel, crawler access roadmap, feed health score and fix list.
The problem: the agent found your product but misread it. It thought an in-stock variant was sold out, could not work out the delivery window, could not find the return policy. Result: the competitor was recommended.
Agents read structured key-value pairs, not marketing copy. Abstract descriptions written for the human eye are noise to an autonomous decision-maker.
ProductandOfferaudit: GTIN, MPN and SKU identifiers; price, currency and availability fields- Variant hierarchy: size, colour and material variations separated with
hasVariant, each variant carrying its own price and stock - Technical specifications encoded through
additionalPropertyin standard units - Shipping terms in
OfferShippingDetails, returns inMerchantReturnPolicy, warranty inWarrantyPromise - Verification of price and stock consistency across feed, product page, structured data and API
- Assessment of a
.well-knownmerchant manifest for UCP
Output: product data quality score, missing attribute map, structured data templates for policy pages, consistency audit report.
The problem: the agent found the product, understood it, recommended it. The user said "buy". Checkout is closed to agents. The sale is lost.
This layer is what separates Agentic Commerce Readiness from classic search optimisation. Here the agent stops being a search engine gathering information and becomes a proxy carrying payment authority on the user's behalf. The overwhelming majority of agent requests target product pages, while interaction with basket and checkout stays in the low single digits. The biggest gap, and the biggest opportunity, sits in this layer.
- Protocol suitability assessment: ACP, UCP and AP2, and when each becomes meaningful for which market
- Exposing the checkout flow through an API while preserving merchant-of-record status
- Offering catalogue search, stock checks, basket creation and checkout sessions to agents as tools via MCP
- Alignment with your payment provider: shared payment tokens and agent payment programmes, with a migration plan for local infrastructure
- Agent authentication: separating legitimate shopping agents from malicious bots with signature standards, and making sure firewall rules do not block legitimate agents
- Testing 3D Secure and OTP flows under an agent scenario, and defining the thresholds that require human approval
- Redesigning spending limits, authority scope, fraud and chargeback processes for the agent scenario
Output: protocol suitability matrix, checkout API design document, payment integration plan, security and authorisation architecture, autonomous payment simulation report in a sandbox.
The problem: site sessions are falling but orders are rising. Which channel gets credited with agent-driven revenue? When the agent wants the cheapest and fastest option, what happens to your margin?
Traditional web analytics measures a person running JavaScript in a browser. Agents connecting straight to the backend over an API or MCP fire no page view. That analytical blindness misleads investment decisions.
- A dedicated channel group and pattern set for agent traffic in analytics
- Separating traffic at server and CDN log level into human, search bot, training bot and verified shopping agent
- A new generation of metrics: agent impression rate, inclusion in recommendation lists, autonomous basket creation, autonomous conversion rate
- Visibility measurement with Brantial: your brand's share across six answer engines, a citation map and your position against competitors
- Consistency monitoring: live tracking of price and stock mismatches between feed, product page and API
- A margin protection rule engine: closing express shipping to agents on low basket values, halting autonomous purchase at critical stock levels, requiring human approval above a threshold
- GDPR and local data compliance: the data scope opened to agents, cross-border transfer, consumer rights
Output: agent traffic and revenue dashboard, monthly visibility report, consistency alerting, governance policy and risk register.
Ecosystem
The protocol map
The infrastructure of agent commerce is forming not on a single standard but on competing protocols that overlap over time. We keep this map current and guide clients on investment timing.
| Initiative | Owner | Role | Status |
|---|---|---|---|
| Agentic Commerce Protocol (ACP) | OpenAI, Stripe | Checkout and payment standard between agent and merchant | Open standard, live |
| Universal Commerce Protocol (UCP) | Google, Shopify | End-to-end commerce protocol from discovery to order | Announced, repository open |
| Agent Payments Protocol (AP2) | Google and partners | Payment with signed proof of authority | Published under an open licence |
| Trusted Agent Protocol | Visa, Cloudflare | Cryptographic verification of agent identity | Live, pilots running |
| Agent Pay | Mastercard | Payment with an agentic token | Regional live transactions |
| Model Context Protocol (MCP) | Anthropic | Connects language models to tools and data | Open standard, widely used |
| Copilot Checkout | Microsoft | Purchasing inside Copilot | Live in the US |
| Alexa for Shopping | Amazon | Agent-based recommendation and autonomous checkout | Live in the US |
| Agentic Storefronts | Shopify | Publishes product data to AI channels | Live |
This field moves fast. Our approach: firm up the protocol-independent foundations first (feed, structured data, policy readability, measurement), then stage protocol investment against target market and maturity.
Programme
A four-stage transformation programme
The audit usually takes three to five weeks. Implementation time depends on your current stack and target protocol scope.
Who it is for
Who this programme suits
E-commerce brands with their own site
Mid-size and large brands with a broad catalogue, complex variant structure and multiple payment methods, that want agent-driven revenue measured from day one.
Marketplace sellers
Sellers on Trendyol, Hepsiburada, Amazon and n11 who want to stand out in the decisions of in-marketplace agents. The focus: managing catalogue quality, review and logistics signals for agent algorithms.
D2C brands selling into the UK and EU
Through our London office, a readiness programme aligned with EU AI regulation and payment and strong-authentication requirements.
Smaller businesses
Our self-serve digital maturity product offers a low-cost entry point.
Markets
Regulatory context by market
UK and EU
EU AI regulation is fully in force in 2026. Agent payments fall under strong customer authentication; a legal basis for delegated authentication is taking shape. In the UK the regulator is taking on new powers for agent payments. For brands selling into these markets, compliance is an inseparable part of the service.
Türkiye and emerging markets
Many markets have no regulation specific to agent-initiated purchasing yet, and card authentication conventions such as SMS OTP assume a human starts the transaction. That is a structural friction point for autonomous checkout. We treat this window as a "be ready, move first" opportunity: protocol-independent foundations are built today, and the payment layer is switched on as local infrastructure matures.
Why Webtures
Why build this with us
Measurement
What we measure, and how we verify it
| Area | Core metric | Verification |
|---|---|---|
| Visibility | Share across answer engines, inclusion in recommendation lists, citation count | Brantial dashboard data |
| Data integrity | Price and stock mismatch rate across feed, product page and API | Consistency monitoring |
| Traffic verification | Verified agent request rate, firewall rejection rate for legitimate agents | CDN and security logs |
| Conversion | Autonomous basket creation, autonomous conversion rate, agent-driven revenue | Dedicated analytics dashboard |
| Financial safety | Chargeback rate on agent transactions | Payment provider reports |
| Margin | Shipping margin erosion on agent orders, return rate | ERP and rule engine |
Honest assessment
Risks and open questions
Part of our consulting is telling you what is still uncertain.
Disintermediation
The agent layer stands between brand and customer. Keeping merchant-of-record status limits this risk but does not remove it.
Margin pressure
Agents select on price, speed and ease of return. Without a rule engine that erodes margin.
Brand control
Visual merchandising loses influence; data clarity becomes the new brand language.
Liability uncertainty
Whether an agent transaction counts as authorised, and who bears liability in a dispute, is not yet legally settled.
Protocol fragmentation
Competing standards and shifts in platform strategy raise investment risk.
Access law
Ongoing litigation about agents' right to access closed marketplaces is still shaping the rules of the ecosystem.
Frequently asked questions
Common questions
A shopping model in which an AI agent discovers and compares products and completes the purchase within the authority and spending limit the user defined. The agent does not merely recommend; it executes the transaction.
AX makes agents understand your brand correctly. Agentic Commerce Readiness makes agents able to buy from your brand. One is the comprehension layer, the other the transaction layer.
Yes, for two reasons. First, most of the readiness work (feed, structured data, policy readability, measurement) is protocol independent and can be done today. Second, in-marketplace agents already operate in many markets and decide on catalogue quality.
The checkout layer is currently US focused. The recommendation and comparison layer works globally and looks at feed quality. We prepare your stack today and switch on payment integration as local infrastructure matures.
Partly. Agentic Storefronts and the catalogue layer make the feed side considerably easier. The quality of your product data, policy readability, security rules and measurement remain your responsibility.
In-marketplace agents look at catalogue completeness, review quality, return rate and logistics performance. The focus in this segment is managing catalogue and operational signals for agent algorithms.
It depends on the target market. For US-focused D2C, ACP and UCP come first. For a domestic brand the sensible order is protocol-independent foundations, then a UCP manifest and MCP tools. We take that decision together during the audit.
Custom channel groups in analytics capture traffic that carries a referrer; traffic over API and MCP is separated at log level. Brantial measures the visibility side. Together the three give the full picture.
Proof of authorisation is critical where the cardholder is not present. The cryptographic tokens and signed-authority mechanisms brought by the card networks and platform protocols exist for this. In the audit we revisit your fraud and chargeback processes for this scenario.
Which data is opened to agents, cross-border transfer and consumer rights all fall under data protection law. In the governance layer we define your data sharing policy in that frame and keep the area under review, since formal regulatory guidance is still forming.
You need to separate training bots from shopping agents. Blocking shopping and search agents closes off the sales that would come through the agent channel. In the audit we design a deliberate access policy.
Agents read logic, not visuals. Control is preserved through the clarity of your data and the openness of your policies. Merchant-of-record status keeps the customer relationship with you.
The free score takes minutes. The audit takes three to five weeks. Implementation varies with scope and stack. Monitoring runs on a monthly cycle.
Data integrity and readability fixes show up in the visibility score within weeks. The impact of the transaction layer depends on the target protocol going live in your market.
Be on the shelf in the agent era
The touchpoint of digital commerce evolved from the shop shelf to the catalogue, from the website to the mobile app. What is happening now is not a new channel but the handover of the buyer's role from a person to an agent acting on their behalf. Brands that rely only on organic ranking and manual basket steps risk invisibility in an ecosystem where decisions are made by algorithms.
To go deeper on the visibility side, our generative engine optimization and Agent Experience services run alongside this programme.