Cancellation, Return, and Right of Withdrawal

INFORMATION ON CANCELLATION, RETURN, EXCHANGE, AND RIGHT OF WITHDRAWAL

GENERAL INFORMATION

The sales agreement (“Agreement”) concluded through the website of Webtures Dijital Bilişim Anonim Şirketi (“SELLER”) by fulfilling the necessary obligations by the SELLER via the Preliminary Information Form and the Distance Sales/Service Agreement and by the approval of the BUYER shall be subject to the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts No. 29188 published in the Official Gazette on 27.11.2014 and entered into force, and other applicable laws, provided that the BUYER has the status of consumer.

The SELLER aims to fulfill its legal obligations and ensure customer satisfaction by enabling you, our valued customers in the capacity of BUYER, to be informed about important legal matters and by clearly informing you of your rights and obligations arising from electronic contracts.

GENERAL PROVISIONS

The purchased product must be provided in full and in accordance with the qualities specified in advance. Each purchased product is provided to the BUYER person and/or organization on the specified date. The BUYER may terminate the Agreement with the approval of the SELLER only if the delivery/performance has not yet started. If the SELLER has started processing for the BUYER or if the BUYER makes payment via www.webtures.com, it shall be deemed that the provision of the product has started, and cancellation or return may not be requested within this scope.

If the BUYER does not pay the price of the purchased product or cancels it in bank records, the SELLER’s performance obligation ends. If, after performance, the BUYER performs these actions with or without authorization, the SELLER reserves the right to claim the contractual price.

If force majeure events that the SELLER cannot foresee occur or if the product cannot be provided on time, the BUYER will be notified within three days. The BUYER may request cancellation of the order, replacement with an equivalent product, or postponement of delivery until the obstacle is removed. If the SELLER cancels the order and the BUYER made payment in cash, the SELLER shall pay this amount to the BUYER in cash within 14 (fourteen) business days from the cancellation. If the BUYER made payment by credit card and the order is cancelled, the product price will be refunded to the bank within 14 (fourteen) business days from the cancellation; however, it is possible that the bank will transfer it to the BUYER’s account within 2–3 weeks.

If there is a decrease in the value of the goods due to the BUYER’s fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER’s damages.

If the product(s) you wish to return are defective and they are sent via our contracted shipping company, the shipping fee is covered by our company. Otherwise, the transportation cost for returns or exchanges of products delivered to us via any other shipping company will not be accepted. The SELLER shall not be responsible for damages arising from this situation.

For invoiced products issued to institutions, in order to return or exchange products, the products must be sent together with a “Return Invoice” issued by the institution in the form of “Unit Price + VAT”.

If it is stated that a discount, promotion, or free shipping will apply when multiple products are combined in a single order, then in case one of the products is returned, the shipping cost or promotion rate, and the discount amount of the product not returned will be collected from the BUYER. The SELLER reserves the right to set off such amounts against any refund payments to be made to the BUYER, if any.

Before you perform a cancellation, return, withdrawal, or exchange transaction, the SELLER will review whether the necessary conditions regarding your order are met and will inform the BUYER.

PRODUCT EXCHANGE

You may submit your request regarding the product you wish to exchange to us, the party acting as SELLER, within 14 days from the date you receive your order.

General exchange conditions are as follows;

  • The product to be exchanged and the details regarding it must be notified to the SELLER, and the requested exchange product must be available in the SELLER’s stock.
  • The products must be sent without removing the tags and informational stickers and in a way that does not damage the product.
  • Products to be exchanged or returned must be in their original packaging, complete with all accessories and packaging materials, physically undamaged, unused, in resalable condition, and the original invoice of the product must also be sent.
  • The product to be exchanged must be returned in the condition in which you received it. (Products whose original box has a shipping label attached and is taped with shipping box tape are not accepted.)
  • The “Exchange/Return Section” at the bottom of the invoice sent must be filled out completely.
  • Exchanges without an invoice are not accepted.
  • Exchange of products that have lost their resalable nature and are in a condition that cannot be purchased by another customer is not accepted.
  • The BUYER is responsible for all shipping costs except for those sent through the shipping company contracted by the SELLER.
  • The product(s) requested to be exchanged must not be among the products that are not subject to the right of withdrawal.

RETURN OF DEFECTIVE PRODUCTS

Your orders undergo quality control before being packaged and delivered to shipping. However, if there is any defect arising from the product, you may return it within fourteen (14) days from the delivery date of the product you purchased. If you have a complaint, as a result of the review process, provided that there is no defect arising from use or a defect that the BUYER could understand at first glance but for which no damage report was issued, the product price will be paid to you or, upon request, it will be replaced with another product.

If the BUYER receives from the shipping company any damaged/defective product(s) such as broken, torn packaging, etc. without inspecting before acceptance, the responsibility belongs entirely to the BUYER. In case of a damaged package, damaged packages should not be accepted; instead, a “Damage Assessment Report” should be prepared by the shipping company officer and the SELLER should be informed. It shall be deemed that the product(s) received from the shipping company officer are undamaged and intact. After delivery, responsibility and damages related to the product(s) belong to the BUYER. The BUYER accepts, declares, and undertakes that all requests regarding delivery will be directed to the shipping company and that the SELLER has no responsibility in this regard.

General return conditions are as follows;

  • The products must be sent without removing the tags and informational stickers and in a way that does not damage the product.
  • Products to be returned must be in their original packaging, complete with all accessories and packaging materials, physically undamaged, unused, in resalable condition, and the original invoice of the product must also be sent.
  • The product to be returned must be returned in the condition in which you received it. (Products whose original box has a shipping label attached and is taped with shipping box tape are not accepted.)
  • The “Exchange/Return Section” at the bottom of the invoice sent must be filled out completely.
  • Returns without an invoice are not accepted.
  • Return of products that have lost their resalable nature and are in a condition that cannot be purchased by another customer is not accepted.
  • The BUYER is responsible for all shipping costs except for those sent through the shipping company contracted by the SELLER.
  • The product(s) requested to be exchanged must not be among the products that are not subject to the right of withdrawal.

RIGHT OF WITHDRAWAL

5.1. The BUYER who has the status of consumer has the right to withdraw from the Agreement within 14 (fourteen) days from the delivery of the product(s) subject to the Agreement to themselves or to the person at the address they indicated, or from the date of conclusion of the Agreement, without giving any reason and without paying any penalty, provided that the Agreement terms and the cancellation/return/exchange/withdrawal policies are complied with, except for the exceptions specified under the legislation. The right of withdrawal is valid only for natural persons who have the status of consumer and cannot be used in commercial relations on behalf of a company. This 14 (fourteen) day period starts from the day the consumer receives the goods in contracts for the sale of goods, and from the day the contract is concluded in other contracts. In order to exercise the right of withdrawal, within this period, the BUYER must notify the SELLER by submitting the “Withdrawal Form” via the contact information detailed below, provided that the product(s) have been used in accordance with their technical specifications and instructions for use and no damage or wear has been caused. After the BUYER’s withdrawal notice reaches the SELLER, the SELLER will share a confirmation that the notice has been received with the BUYER and will refund the price of the product(s) subject to withdrawal to the BUYER in accordance with the payment method within 14 (fourteen) days following the receipt date, provided that there is no damage, wear, or use of the product(s).

5.2. The box, packaging, standard accessories (if any), and any other products gifted together with the product(s) to be returned within the scope of the right of withdrawal must be returned complete and undamaged. When returning the product(s) to the SELLER, the original invoice presented to the BUYER at the time of delivery must also be returned by the BUYER. The product(s) subject to the withdrawal notice and the original invoice must be returned to the SELLER via the shipping company from which the order was delivered.

5.3. Refund of the Price

If the price of the product(s) has been collected, in cases of withdrawal and termination of the Agreement in accordance with the legislation, provided that the conditions required under the Agreement are met, the paid amount will be refunded to the BUYER within 14 (fourteen) days. The refund is made in accordance with the payment instrument used by the BUYER to pay the product price. In credit card payments, the refund is made by refunding to the BUYER’s credit card. The product(s) price is refunded to the relevant bank within the same period following cancellation of the order by the BUYER. After the SELLER refunds the amount to the bank, its reflection to the BUYER’s accounts is related to the bank’s transaction process and the SELLER is not responsible for possible delays. The SELLER reserves the rights of set-off and discount arising from this Agreement and the law regarding the amount to be refunded. The BUYER’s legal rights are also reserved in cases where the Agreement is terminated by the BUYER due to the SELLER’s failure to perform.

5.4. Credit Card Refund Procedure

In cases where the BUYER exercises the right of withdrawal, or where the product(s) subject to the order cannot be supplied for various reasons, or where a refund to the BUYER is decided by arbitration committee decisions, if the purchase was made by credit card and in installments, the credit card refund procedure is as follows:

If the BUYER purchased the product(s) in installments, the bank makes the refund to the BUYER in installments. After the SELLER pays the full price of the product(s) to the bank at once, in case the installment expenses made through bank POS are refunded to the BUYER’s credit card, the requested refund amounts are transferred by the bank to the credit card holder’s accounts in installments. If the installment amounts paid by the BUYER until cancellation of the sale do not coincide with the refund date and the card statement closing dates, a refund will be reflected on the card each month, and after the installments of the sale end, the BUYER will receive refunds for as many additional months as the number of installments they paid before the refund, and these will be deducted from their existing debts.

5.5. Products for Which the Right of Withdrawal Cannot Be Exercised

Pursuant to Article 15 of the Regulation on Distance Contracts No. 29188 published in the Official Gazette dated 27/11/2014, the BUYER cannot exercise the right of withdrawal in the following cases:

  • Contracts regarding goods or products whose price changes depending on fluctuations in financial markets and which are not under the control of the SELLER.
  • Contracts regarding goods prepared in line with the consumer’s requests or personal needs.
  • Contracts regarding the delivery of goods that are perishable or may expire.
  • Contracts regarding goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery; where return is not suitable for health and hygiene.
  • Contracts regarding goods that are mixed with other products after delivery and cannot be separated by their nature.
  • Contracts regarding books provided in a tangible medium, digital content, and computer consumables, if the protective elements such as packaging, tape, seal, or package have been opened after delivery.
  • Contracts regarding the delivery of periodicals such as newspapers and magazines, except those provided under a subscription agreement.
  • Contracts regarding the evaluation of leisure time for accommodation, carriage of goods, car rental, food and beverage supply, and entertainment or recreation that must be performed on a specific date or period.
  • Products performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
  • Contracts regarding products whose performance has started with the consumer’s approval before the right of withdrawal period ends.

5.6. Conditions for Exercising the Right of Withdrawal

For product(s) for which the right of withdrawal can be exercised, the right of withdrawal must be used within 14 days from the delivery of the product(s) to the BUYER.

The Withdrawal Form attached to the Distance Sales Agreement must be filled out.

The product(s) must be sent without removing the tags and informational stickers and in a way that does not damage the product.

Products to be returned must be in their original packaging, complete with all accessories and packaging materials, physically undamaged, unused, in resalable condition, and the original invoice of the product must also be sent.

The product to be returned must be returned in the condition in which you received it. (Products whose original box has a shipping label attached and is taped with shipping box tape are not accepted.)

The “Exchange/Return Section” at the bottom of the invoice sent must be filled out completely.

Returns without an invoice are not accepted.

Return of products that have lost their resalable nature and are in a condition that cannot be purchased by another customer is not accepted.

The BUYER is responsible for all shipping costs except for those sent through the shipping company contracted by the SELLER. The BUYER accepts, declares, and undertakes that the SELLER is not responsible for damages arising from the non-acceptance of such shipments and for the expiry of the right of withdrawal period.

PROCEDURE FOR APPLYING TO THE SELLER

The BUYER who wishes to perform one of the cancellation, return, exchange, or withdrawal transactions accepts all terms in the Preliminary Information Form, the Distance Sales Agreement, and this text. The BUYER who wishes to exercise their rights by fulfilling the conditions under these agreements may send their requests to us, acting as SELLER, using our company information below.

WEBTURES DİJİTAL BİLİŞİM ANONİM ŞİRKETİ
0800053943700021
info@webtures.com
ESENTEPE MAH. MİLANGAZ CAD. KARTAL VİZYON ST. A-2 BL. 77/219 KARTAL / ISTANBUL

INFORMATION ON CONSUMER ARBITRATION COMMITTEES

In applications to Consumer Arbitration Committees, in metropolitan provinces, district consumer arbitration committees are competent for disputes below 10,280 TRY; in metropolitan provinces, provincial consumer arbitration committees are competent for disputes between 10,280 TRY and 15,430 TRY; and in the centers and affiliated districts of provinces that are not metropolitan, provincial consumer arbitration committees are competent for disputes below 15,430 TRY.

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